Terms and Conditions

We are proud of our high level of customer service. Please do not hesitate to email us at and we will respond as soon as we can.

On-line: Order goods securely online 24 hours a day at
By email:
By phone: 01934 822939.

For payments by credit card, the billing address provided must be the same as the address to which your card is registered. 

Please note that we will not despatch goods until payment has been received.

All items remain the property of Avonway House Ltd. until cleared payment is received.

We guarantee that you will be able to shop with complete confidence. Your card details are encrypted and are not accessible by anyone at Engraved Gifts Online. You will receive an automatic e-mail receipt and confirmation of your order once you complete payment.

Estimated despatch time will be provided within the information on each product. Please note that most single products are sent by standard Royal Mail post, with larger orders sent by courier.   Non-receipt of items must be notified in writing by email to us within 14 days of despatch notification email.  We cannot consider claims notified after this time.

All items will be engraved to your instructions. Please enter details carefully! Please send us a separate email to confirm your instructions, if you feel it is necessary.

Please note that once personalised, items cannot be exchanged, and it is up to you to provide us with clear instructions. However, we will of course replace any items found faulty on arrival.  Damages must be notified immediately, or within 2 working days of receipt.  We cannot consider claims notified after this time.

We take your privacy and the security of your personal information seriously. We will not pass your information to any other parties. 

While we take all possible care to reproduce and describe items accurately, in some cases slight variations of colour in actual goods may occur due to photographic limitations.

We reserve the right to photograph engraved items before despatch and use them for our marketing purposes. All images remain the property of Avonway House Ltd.

Avonway House Ltd. trading as Engraved Gifts Online, registered in England and Wales, company no. 4900694. 

Avonway House Ltd.
5 Dark Lane
BS29 6BP

01934 822939

A cookie is a small file placed by most websites onto your PC. They allow websites to perform a variety of functions such as remembering that you have logged in, ensuring you have a stable and secure connection, remembering your preferences and much more. Most web sites depend on cookies to ensure the best user experience, to understand how the site is being used in order to optimise the experience, and to deliver relevant content.

Every browser has a different method for controlling cookies, if you are interested in learning more we recommend you visit which has lots of information about how to control cookies in all the major browsers, and more information about types of cookies.

Please be aware that restricting cookies may impact the functionality of this website and others.

« Back