Contact us at Avonway on 01934 520620 Mon-Fri, 9 - 5 Email: sales@engravedgiftsonline.co.uk

Avonway House Ltd., 8 Fairview, Worle, Weston-super-Mare BS22 6UP

DESPATCH AND DELIVERY INFORMATION

Please note that Despatch Time on our item descriptions refers to the time taken for us to engrave the item - THIS IS NOT AN INDICATION OF WHEN YOU WILL RECEIVE IT. 

On the Order Form you will have the option of choosing STANDARD OR EXPRESS Service.  This refers to the time taken for us to engrave the item.

You will also need to choose your DELIVERY METHOD when you go to Checkout.  UK Standard is FIRST CLASS POST for most items (or see item description).  You should choose UK SPECIAL if you require a more secure delivery method.  We cannot be held responsible for delays beyond our control by delivery services.  Please note that First Class Post is NOT a guaranteed delivery time by Royal Mail.  In the unlikely event of lost or delayed items by First Class Post, we will instigate a claim with Royal Mail, and replace or refund your order IF the item is not found, however Royal Mail will not allow a claim until 3 weeks after the item was posted. 

FREE UK DELIVERY on cart value over £50.00 applies to most UK mainland addresses, apart from remote areas where we may have to charge for delivery.  We also give a small discount against P+P charges (on orders over £50) when you choose Special Delivery or Courier, when this is not the standard delivery method for your items.  This discount is updated after you have chosen the Delivery Method at Checkout.

It may not be possible to despatch very heavy or fragile items to remote areas, and we reserve the right to cancel and refund these orders if necessary.

We will contact you to confirm delivery details, before engraving and despatching, if necessary.